Shipping policy
Effective Date: August 1st, 2026
Thank you for shopping with us! We are committed to delivering your order as quickly and carefully as possible. Please review our Shipping Policy for information about order processing, shipping times, and delivery.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During busy seasons, holidays, product launches, or promotional events, processing times may be slightly longer.
Preorders
Some products, including our children's book, may be available for preorder before their official release date.
Please note:
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Preorders are reserved once your purchase is completed.
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Orders containing preorder items will ship after the official release date unless otherwise stated.
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If your order includes both preorder and in-stock items, your items may ship together unless separate shipping is offered.
If the release date changes, we will notify customers as soon as possible.
Shipping Rates
Standard shipping is free within the contiguous 48 states and Washing D.C.
If you need express shipping, shipping costs are calculated during checkout based on:
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Delivery location
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Shipping method selected
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Package size and weight
Any available free shipping promotions will be clearly displayed on the website.
Estimated Delivery Times
Delivery estimates begin after your order has been processed.
Typical delivery times may vary depending on your location and shipping method.
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Standard Shipping: 3–7 business days
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Expedited Shipping: 1–3 business days (where available)
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International Shipping: Delivery times vary by destination.
Please note that these are estimated delivery times and are not guaranteed.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking information, if available.
Tracking information may take up to 24 hours to become active after shipment.
International Shipping
We may offer international shipping to selected countries.
International customers are responsible for any customs duties, import taxes, fees, or other charges required by their country's customs authorities.
These charges are not included in the purchase price or shipping cost unless otherwise stated.
Shipping Delays
Although we work hard to ensure timely delivery, delays can occasionally occur due to circumstances beyond our control, including:
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Severe weather
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Public holidays
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Customs processing
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Carrier delays
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High shipping volumes
We appreciate your patience and understanding if delays occur.
Incorrect Shipping Address
Please ensure your shipping information is accurate before completing your purchase.
We are not responsible for orders shipped to an incorrect address provided during checkout.
If you notice an error, please contact us as soon as possible. We will do our best to update the address before your order is shipped.
Lost or Stolen Packages
Once your package has been marked as delivered by the shipping carrier, responsibility for the shipment transfers to the customer.
If you believe your package has been lost or stolen, please contact the shipping carrier first. You are also welcome to contact us, and we will do our best to assist you in locating your order.
Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
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Your order number
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Photos of the damaged item
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Photos of the packaging
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A brief description of the damage
We will review your request and, if appropriate, arrange a replacement or refund.
Multiple Shipments
In some cases, large orders or orders containing multiple products may arrive in separate packages.
If this happens, you will receive tracking information for each shipment when available.
Delivery Issues
If your order has not arrived within the expected timeframe, please contact us with your order number.
We will gladly work with the shipping carrier to investigate the status of your shipment.
Contact Us
If you have any questions about shipping, delivery, or your order, please visit our Contact Us page.
Thank you for choosing us! We appreciate your support and look forward to helping you create magical memories through stories, crafts, and holiday traditions.